At AvaraPep, we are dedicated to providing safe, reliable, and timely delivery of all research-related products. This Shipping Policy explains how orders are processed, shipped, and handled.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the following business day. Processing times may vary based on product availability or order volume.

Shipping Methods

AvaraPep offers standard and expedited shipping options where available. Available shipping methods, carriers, and estimated delivery timeframes are shown at checkout and may vary depending on the destination.

Shipping Destinations

We ship to approved domestic and international locations where laboratory research materials are legally permitted. Customers are responsible for ensuring that their orders comply with local import laws and regulations.

Shipping Rates

Shipping fees are calculated at checkout based on package weight, order size, selected shipping method, and delivery destination. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to become active and update in the carrier’s system.

Delays and Delivery Issues

While we aim to meet all estimated delivery timelines, AvaraPep is not responsible for shipping delays caused by carriers, customs clearance, weather conditions, or other factors beyond our control.

Incorrect or Incomplete Addresses

Customers must provide accurate and complete shipping information at checkout. AvaraPep cannot be held responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete address details.

Damaged or Lost Shipments

If your order is damaged upon arrival or appears to be lost in transit, please contact our support team as soon as possible. We will coordinate with the shipping carrier to investigate and provide assistance where feasible.

Policy Updates

AvaraPep reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.